The consumer backlash over Australia’s large retailers blaming overseas internet sales for their falling revenue has unleashed a tidal-wave of anger.
Posts Tagged ‘ecommerce’
As Jakob Nielson writes in E-Commerce User Experience , “Trust is hard to build – and easy to lose”. This is especially true for an online business, where your clients will likely never see your face or be able to trade in cash. However, there are quite a few things that you can do to build up a sense of trust, and many things not to do to keep the trust you have earned.